Help & support
Keep your records moving.
Practical help for Landlord companion, provided by Kardos Blue Limited.
Start with a description, not a tenant file.
Please do not email real tenancy agreements, identity documents, signatures, passwords or full backup archives. Redact screenshots before sending them.
Email supportCommon questions
How do I contact support?
Email [email protected]. Include the app version, iOS version, affected screen, error message and steps to reproduce. Use fictional examples or a redacted screenshot. Our support address forwards to a Google-hosted inbox; a reply may come from [email protected].
Do I need an account or an internet connection?
Core workflows run on your iPhone without a Landlord companion account or developer-hosted sync. A destination you choose for sharing, cloud file storage or email may require internet access.
How should I back up before changing phones?
Open More and use the backup export controls. Choose Export encrypted backup, keep its password separately and save the archive somewhere secure outside the app. Check the restore workflow before discarding the original device. Do not delete the app or reset your workspace until you have a usable backup.
Can support recover my records or backup password?
No. Support cannot remotely read, restore or delete the workspace held only on your device, and cannot recover an encrypted backup password. Recovery depends on backups you control.
Why did I not receive a reminder?
Check notification permissions and iOS Focus settings, and confirm the recorded date in the app. Reminders are local and depend on device behaviour. Keep independent checks for safety and legal deadlines.
Can I rely on extracted document details?
Review every extracted name, date and field against the original. On-device text recognition helps entry; it does not validate a certificate or replace professional advice.
Is a redacted report anonymous?
Not necessarily. Addresses, room images and context can identify people. Inspect the prepared file and confirm the recipient before sharing.
Does deleting a record remove every copy?
No. Local deletion or reset does not remove exported reports, shared photos, third-party storage or existing device backups. Manage those copies separately under your retention obligations.
Where can I download the app?
App Store availability and the final download link will be confirmed here when the listing is live. We do not distribute installation files or take payments on this website.